Resolved: Order Creation Issues

The issue impacting order creation has been fully resolved.

This was caused by Google's upstream address validation service returning unexpected / non-standard responses which led to failures during order creation.

Google has declared full resolution as of Tuesday, 2026-04-07 13:37 PDT (https://issuetracker.google.com/issues/500445881) and we've validated that order creation is now functioning normally and we will continue to monitor closely to ensure stability.
If you continue to experience any issues, please reach out to our support team.

Thank you for your patience while we worked through this.

-The Junction Team

Update: Walk-In Order Creation

The issue impacting order creation has been mitigated for walk-in orders, and creation for these orders should now be functioning normally.

This was caused by a disruption with an upstream address validation service. We’ve implemented a mitigation and are continuing to investigate and work toward a full resolution.

Please reach out if you’re still experiencing any issues. We’ll share further updates as we have them.

We’re currently investigating an issue impacting lab order creation.

Our team has identified that requests are failing during address validation due to an issue with an upstream service. As a result, some customers may see errors when attempting to create new orders.

What’s impacted
* New order creation flows that rely on address validation

What’s not impacted:

• Existing orders
• Results / downstream order processing for already-created orders

We’re actively investigating and will share another update as soon as we have more information. Thanks for your patience.