Elevated 5xx error rate across API services

Resolved·Degraded performance

Service has fully recovered since 17:42 UTC+1.

Fri, Oct 2, 2026, 01:41 PM

(3 weeks ago)

Affected components

Oct 2, 2026, 12:29 PM

12:43 PM

Core API Infrasutrcture

Device API

Lab Testing API

Management API

Dashboard

Patient Portal

Updates

Resolved

Service has fully recovered since 17:42 UTC+1.

Fri, Oct 2, 2026, 01:41 PM

Monitoring

We had identified the infrastructural issue and rolled out a mitigation. Service is recovering. We are monitoring for any further issues.

Fri, Oct 2, 2026, 12:43 PM(57 minutes earlier)

Investigating

We have detected an elevated level of 5xx error rate across API services since 17:19 UTC+1. We are investigating the issue.

Fri, Oct 2, 2026, 12:29 PM(14 minutes earlier)