Previous incidents

Resolved: Order Creation Issues

The issue impacting order creation has been fully resolved.

This was caused by Google's upstream address validation service returning unexpected / non-standard responses which led to failures during order creation.

Google has declared full resolution as of Tuesday, 2026-04-07 13:37 PDT (https://issuetracker.google.com/issues/500445881) and we've validated that order creation is now functioning normally and we will continue to monitor closely to ensure stabil...

You may be experiencing an increased rate of 5XX errors across Quest appointment booking endpoints due to an ongoing unscheduled outage on Quest’s side.

We’re escalating the issue with Quest and will share updates as soon as we have more information.

The root cause of the DNS resolution issue has been resolved. The updated DNS records should have propagated through most of the public DNS nameservers at this point.

Device and Lab Test data processing remains operational.

Note that API requests were unaffected by this incident if they were made through these methods:

(i) via the a tryvital.io subdomain; or
(ii) any of our server-side SDKs.

Labcorp maintenance has completed on March 8, 2026 11:00 PM EDT.